Refund Policy

30-Day Return Guarantee

If you're not completely satisfied with your purchase from Vexonic, you have 30 days to initiate a return. Please contact us at info@vexonic.shop, and we will guide you through the process. To qualify for a return, ensure the item is undamaged, unused, and in its original packaging. Returns that do not meet these criteria may not be accepted.

Initiating a Return

To start the refund process, email us at info@vexonic.shop with your purchase details and the reason for the return. We will provide you with the necessary instructions and the address for returning the package. Please note that items sent back without prior approval will not be accepted.

Tracking Your Return

Once you have sent your return, please email us the tracking number. This allows us to monitor the progress of your return and process your refund promptly.

Order Cancellation

Orders can be canceled and fully refunded if the cancellation request is made before the shipment is dispatched. If the order has already been shipped, you will need to follow our return process after the package arrives.

Refunds (If Applicable)

Upon receiving and inspecting the returned item at our warehouse, we will notify you of the approval or rejection of your refund. Approved refunds will be processed automatically to the original payment method within a certain number of days.

Non-Refundable Items

Please note that gift cards are non-refundable.

Defective or Damaged Products

We strive to provide high-quality products. If you receive a defective or damaged item, please contact us within 5 days of delivery at info@vexonic.shop, and we will resolve the issue promptly.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank. It may take some time before your refund is officially posted.

Sale Items

Items purchased on sale are eligible for refunds if they meet our return criteria.

Exchanges (If Applicable)

For defective or incorrect items, please email us at info@vexonic.shop. We will guide you through the exchange process.

Shipping Costs for Returns

Customers are responsible for shipping costs when returning items. Shipping costs are non-refundable. If you exchange an item, the time it may take for your exchanged product to reach you can vary depending on your location.

Unclaimed Packages

If a package is unclaimed due to an incorrect address provided by the customer, we are not responsible for the non-delivery. A replacement will be sent if the customer covers the new shipping costs.

Missing Packages

For packages marked "delivered" but not received, we recommend contacting the courier directly as they can provide detailed tracking information. We offer low-cost insurance on each order to cover lost or undelivered items.